ISO/IEC 20000-1:2018 Information Technology – Service Management System

ISO/IEC 20000-1 is an international standard that defines the requirements for development, implementation, monitoring, maintenance, and continuous improvement of an IT Service Management System (SMS). ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services that they deliver. ISO/IEC 20000-1 is critical in today’s changing service delivery environment whereby it is increasingly technology driven. 

ISO/IEC 20000-1 provides a framework and a systematic approach to plan, implement, operate, review, maintain and improve an IT service management system. SMS assists organizations to establish a service management policy and objectives and understand how significant aspects can be managed, implementation of necessary controls and setting of clear objectives to improve IT service delivery. SMS also allows organization to manage its obligations and comply with applicable legal and other stakeholder obligations, and to regularly check their compliance status.  

ISO/IEC 20000-1 is compatible with other recognized management system standards such as ISO 9001, ISO 22301 and ISO/IEC 27001. 

Why get certified with SOCOTEC Certification Singapore? 

SOCOTEC Certification Singapore has conducted audits for IT and quality schemes, and our auditors are experts in the industry with vast knowledge legal and regulatory requirements locally and internationally. Therefore, certification with us will not only enhance your branding, but also provide value-add to your organization in complying with regulatory requirements.